Ask A Question Tech Support Request

Membership Management - Cancellations, Freezes, Changes

Thank you for the email. I’m sorry to hear that you want to cancel your membership. Have you considered the option of putting your membership on Freeze? Your membership would not draft for up to 3 months, then auto-start again at the completion of the freeze. This way you will avoid paying the $50 joining fee when you would like to restart your membership. Just complete a freeze form at the membership desk to begin your membership freeze. We just ask for a 10 day in-person written notice to process a freeze. *Memberships on Freeze must reactivate in order to cancel with the 30-day cancellation notice. If cancelling is still the better option for you, we ask that you complete a 30-day in-person cancellation notice form and turn in your membership cards at the membership desk. If your draft date falls within that 30-day time period, your membership will draft from your account one last time. You will still have access to the facility during that paid month. Memberships are pre-paid for the entire month and partial month refunds will not be issued.

What are the hours of Trail Point?
Monday-Friday: 5:00 am-10:00 pm Sat: 7:00 am-6:00 pm Sun: 8:00 am-6:00 pm
Wed, 20 Mar, 2019 at 9:12 AM
What is included in my membership?
With your Trail Point membership, you will receive: Group and Aquatic Fitness Classes Fitness Consultation/equipment orientation Kids Zone with your Fam...
Wed, 20 Mar, 2019 at 9:13 AM
What are the membership rates?
Community membership rates can be found on our Membership Rates page. 
Wed, 20 Mar, 2019 at 9:14 AM
What is expected of members and their guests when they visit Trail Point?
View the Trail Point Code of Conduct and theMembership Policy Reminder.pdf 
Wed, 20 Mar, 2019 at 9:15 AM
Can I try the facility for a week/day?
As a membership-based facility, our goal is to provide a unique members-only experience and provide ample access to those who have committed to their wellne...
Wed, 20 Mar, 2019 at 9:16 AM
What is the cost for DMACC Students?
DMACC College students enrolled and paid for 6 or more credits will receive FREE access to the facility while enrolled.    This does not apply to dual-enroll...
Wed, 20 Mar, 2019 at 9:17 AM
What should I bring with me when I visit?
Workout/Gym Attire: Comfortable, appropriate clothing and athletic footwear is encouraged. Lock: Each time you visit, we strongly encourage members to br...
Wed, 20 Mar, 2019 at 9:17 AM
What are age guidelines within the facility?
Ages 3 months - 8 years should be checked into childcare when parent/guardian is using facility/equipment. Ages 9 - 12 can use select equipment upon comp...
Wed, 20 Mar, 2019 at 9:17 AM
Will someone advise me on how to use the equipment and/or reach my fitness goals?
Yes! Each member has the opportunity to meet with a fitness team member for a FREE fitness consultation. This includes information on goal setting, class av...
Wed, 20 Mar, 2019 at 9:18 AM
Do you have a Lost & Found?
Trail Point does have a Lost & Found area for items that have been left at the facility.  Due to the number of items we receive, we are only able to sto...
Wed, 24 Apr, 2019 at 9:07 AM