Ask A Question Tech Support Request

Tech Support

How to have multiple email accounts which function in Outlook on the web (Office 365) or Outlook desktop application.
Outlook on the web (Office 365):
Fri, 26 Jul, 2019 at 8:08 AM
When I click the Office 365 button in myDMACC, it takes me into one of my Office 365 apps (like Webmail) instead of the Office 365 home screen.
To change your Office 365 landing page to the Office 365 home page, please do the following: When you're in Office 365, you'll see your initia...
Thu, 7 Feb, 2019 at 1:13 PM
Word Document Formatting is Corrupt
You can copy everything out of Word, paste it into Notepad or other text only program to remove all the formatting.  Then copy from Notepad back into Word a...
Tue, 13 Nov, 2018 at 8:39 AM
Student Network Accounts and Retention
Active Students Student Active Directory accounts remain active as long as the student maintains credit enrollment at Des Moines Area Community College. ...
Fri, 26 Jul, 2019 at 8:09 AM
How do I access NoodleTools?
You can navigate to the DMACC Library site, then NoodleTools by following these steps: 1. Once signed into myDMACC, select the Student tab at the top-le...
Thu, 7 Feb, 2019 at 12:48 PM
How do I set up my security questions in myDMACC?
If this is your first time signing into myDMACC, you will be taken to a screen to set up your security questions.  Don't forget to hit Save at the bott...
Mon, 11 Nov, 2019 at 1:35 PM
How do I get Adobe Flash, Shockwave Player, or Java for Blackboard and which browsers support them?
For Adobe Flash Player go to .  Uncheck the boxes for Optional Offers before download. For Adobe Shockwave Player go ...
Tue, 13 Nov, 2018 at 10:59 AM
"Your External ID Cannot Be Determined" - Error message when attempting to connect to Web Info System in myDMACC.
When you enter the Web Info System, you may encounter a message saying that your external user ID cannot be determined.  In the majority of cases, this is ...
Mon, 30 Mar, 2020 at 3:37 PM
Getting SPAM message from different senders
Microsoft blocks most SPAM that enters the DMACC system, but many still get through.  Often email senders are legitimate accounts who had been compromised a...
Tue, 13 Nov, 2018 at 10:59 AM
How do I change my DMACC account password if I know my current password?
If you're signed in to a DMACC computer, just press Crtl +Alt + Delete on the keyboard, then choose Change a password. Enter your current password, the...
Mon, 11 Nov, 2019 at 1:28 PM