1. Try a different browser. Typically, Firefox and Chrome work best. Safari (Mac only) may also work. Do NOT use Internet Explorer or Edge.
  2. Close down and restart your browser. Clear your browser's cache/history.
  3. Save all documents and restart your entire computer.
  4. Search for a solution in the Online Training Videos.
  5. Go through the training materials in the Blackboard Basics for Students course (must be logged into Blackboard).
  6. Try the Blackboard mobile app.
  7. Search the Blackboard Helpsite.
    • You can access this site from any Blackboard course. Click on Tools in the left navigation bar. On the next screen, click on Blackboard Help for Students. There is a search bar in the upper-right corner of the page.
      1. Search Google for a solution.

How to use Blackboard Tools (Assignments and Assessments)

1. Using Blackboard as a student

One key factor in your success as an online student is knowing and understanding how to use the learning management system known as Blackboard. To help you feel comfortable, below are documents and videos that you can review with information on how to submit assignments, complete an assessment (also known as an exam, quiz, or test), and check your grades.



Assessments: Tests, Exams, and Quizzes


Checking Grades

Tips for Success with an Online Exam


When taking an online exam – do the following things:

  • Make sure you're ready to take the exam when you click Begin.
    • Use a recommended browser (Google Chrome and Firefox are preferred).
    • Ensure you have a good connection to the internet.
  • Let the exam load entirely before you answer the first question.
  • Do not click the browser "back" button, only use the Blackboard interface buttons and navigation.
  • Do not open a new window or click on an already opened window during the exam.
  • Do not enlarge or reduce the window during the exam.

This will help reduce problems with taking online exams.