Browser cache issues occur with some browsers on DMACC sites, especially Safari. You can attempt the below instructions to clear out your browser cache in Google Chrome, Safari, Firefox, Internet Explorer, and Microsoft Edge. Upon clearing the browser cache, you must close the browser completely then re-open it.

You can use these keyboard shortcuts to bring up the browsing data window and clear your browsing data faster...

Browser cache shortcut for Windows devices: Control + Shift + Delete

Browser cache shortcut for Apple devices: Command + Shift + Delete

...or use the below methods.

Google Chrome

In Google Chrome's address bar, enter chrome://settings

In the settings menu, scroll down and click the Advanced tab, centered at the bottom. This will open additional settings.

Under the Privacy and Security menu, click Clear Browsing Data.

In the Clear Browsing Data window, in the Basic tab, ensure that the Cookies and Other Site Data and Cached Images and Files are checked and the time range is set to All Time.


Click Clear Data


While Safari is the selected window, click Safari at the top-left of the screen. This will expand a drop down menu. Click Preferences.

In the Preferences menu, click on the Privacy tab.

In the Privacy menu, click on Manage Website Data, or Remove Website Data. Depending on your Safari and MacOS version, this button may be one or the other.


Click Remove All


In Firefox's address bar, enter about:preferences

In the Settings menu, click the Privacy & Security tab.

In the Privacy & Security menu, under History, click the link that says Clear History...

In the Clear All History window, ensure that Cookies, Cache, Active Logins, Site Preferences, and Offline Website Data are checked and that the time range is set to Everything.

Click Clear Now

Internet Explorer

Click the gear icon at the top-right of the page.


A menu will expand, click Internet Options.

In the Internet Options menu, under the General tab, find the Browsing History menu. Click Delete...

In the Delete Browsing History window, ensure that the Temporary Internet Files and Website Files and Cookies and Website Data are checked.


Click Delete

Microsoft Edge

Click the three dots aligned horizontally at the top-right of the page. This will expand a menu.


Click Settings towards the bottom of the menu. The settings menu will slide out from the right side of the page.

Click the padlock icon to enter the Privacy & Security menu.


In the Privacy & Security menu, under Browsing Data, click Choose What To Clear.

In the Clear Browsing Data window, ensure that Cookies and Saved Website Data and Cached Data and Files are selected.


Click Clear